Meet the Experts at Primera Carpet One Floor & Home

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Dennis Rowland, Regional Vice President

Dennis got his start in the floor covering industry in 1977, working as an installer in Wyoming and Phoenix. He joined Carpet One in 1994. For the past seventeen years, Dennis has been in management performing many roles from customer service technician, Installation manager, Sales manager, Store manager to Operations officer. Recently, Dennis was named Regional Vice President, Northern Arizona Division of Primera Carpet One. “Customer service sets us apart”, he says. “Customer service is not a department, it is an attitude” We will take care of you.

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Vince Chappelone, Director of Sales & Marketing

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Tony Franklin, Staff Estimator

Tony has spent most of his working career in the flooring business from his time as an installer, to estimator, to store manager. Tony has an in-depth understanding of the practical application of our products which is of the utmost value when it comes to meeting and exceeding our customer expectations.

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Jim Thompson, Field Operations Manager

Jim has spent his entire career in the construction business and has a extremely well rounded knowledge of the building trades. Having formal training in the flooring inspection arena allows Jim to consistently provide world class supervision of all of our field operations and installations.

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Glenn Clouser, Commercial Accounts Executive

Glenn brings over thirty five years of installation, estimating, and management skills to the table. Glenn is committed to the overall satisfaction of our commercial customers here at Primera Carpet One. Delivering world class service from start to finish is the driving force behind Glenn's actions.


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Tammi Smith, Design Consultant

Tammi joined Carpet One in 2003 as Administrative Assistant to the Sales Manager, and since 2006 has been a Design Consultant on the retail sales floor. She works equally well with builders and homeowners, and goes the “extra mile” to create a special customer experience.

Tammi is known for her friendly demeanor and knowledge of the product that immediately instills customer confidence. She works tirelessly to create complete satisfaction.

Tammi brings a multitude of experience to Carpet One in the areas of home sales, design, finance, and appliances. This broad experience greatly assists the customer in making wise, well thought-out choices.
She has completed the Sales Certification program through the Installation Excellence curriculum offered by Carpet One.


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Pam Kellog-Merkel, Design Consultant

Pam came to Primera Carpet One after many years in the industry. Pam possesses and incredible eye for design, color and product selection that enhances her ability to help her clients create beautiful and inviting living spaces. One of Pam's favorite tasks is assisting those with little idea of what they want or need as she finds it very gratifying when customers tell her how she was able to reduce the stress that can occur when attempting to select products for their home that will last a long. long time.


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Kim Kirk, Design Consultant

Kim joined Primera Carpet One Floor & Home bringing with her extensive customer service experience. Kim possesses a warm, compassionate and thoughtful character and truly desires to assist her clients in finding just the right products and application to best suit their needs.


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Linda Sandy, Granite Manager

Linda brings over 25 years of Customer Service and Management experience gathered across several industries. Having a passion for interior design and serving others, joining Primera Prescott Granite offered the perfect opportunity to do both. She leads the order processing, fabrication and installation team to execute the solid surface counter top needs of both builders and homeowners.