Meet the Experts at Primera Carpet One Floor & Home

 Primera Carpet One Floor & Home  

Dennis Rowland, Regional Vice President

Dennis got his start in the floor covering industry in 1977, working as an installer in Wyoming and Phoenix. He joined Carpet One in 1994. For the past seventeen years, Dennis has been in management performing many roles from customer service technician, Installation manager, Sales manager, Store manager to Operations officer. Recently, Dennis was named Regional Vice President, Northern Arizona Division of Primera Carpet One. “Customer service sets us apart”, he says. “Customer service is not a department, it is an attitude” We will take care of you.

   

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Tony Franklin, Staff Estimator

Tony has spent most of his working career in the flooring business from his time as an installer, to estimator, to store manager. Tony has an in-depth understanding of the practical application of our products which is of the utmost value when it comes to meeting and exceeding our customer expectations.


 

Jim Thompson, Field Operations Manager

Jim has spent his entire career in the construction business and has a extremely well rounded knowledge of the building trades. Having formal training in the flooring inspection arena allows Jim to consistently provide world class supervision of all of our field operations and installations.


 

 

Tammi Smith, Design Consultant

Tammi joined Carpet One in 2003 as Administrative Assistant to the Sales Manager, and since 2006 has been a Design Consultant on the retail sales floor. She works equally well with builders and homeowners, and goes the “extra mile” to create a special customer experience.

Tammi is known for her friendly demeanor and knowledge of the product that immediately instills customer confidence. She works tirelessly to create complete satisfaction.

Tammi brings a multitude of experience to Carpet One in the areas of home sales, design, finance, and appliances. This broad experience greatly assists the customer in making wise, well thought-out choices.
She has completed the Sales Certification program through the Installation Excellence curriculum offered by Carpet One.

 

 

Pam Kellog-Merkel, Design Consultant

Pam came to Primera Carpet One after many years in the industry. Pam possesses and incredible eye for design, color and product selection that enhances her ability to help her clients create beautiful and inviting living spaces. One of Pam's favorite tasks is assisting those with little idea of what they want or need as she finds it very gratifying when customers tell her how she was able to reduce the stress that can occur when attempting to select products for their home that will last a long. long time.


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Kim Kirk, Design Consultant

Kim joined Primera Carpet One Floor & Home bringing with her extensive customer service experience. Kim possesses a warm, compassionate and thoughtful character and truly desires to assist her clients in finding just the right products and application to best suit their needs.


 

 Primera Carpet One Floor & Home  

Tyler Hawkins, Field Supervisor

Tyler has spent his entire career in the homebuilding industry. He started installing tile in Phoenix in 1996 before moving to Prescott Valley in 1997. Since that time he has continued to install tile while also owning his own local tile business. Additionally, Tyler has experience working as a construction supervisor for a local builder. In 2014, Tyler joined the Primera Carpet One team. His dedication to serving our customers in order to ensure ongoing enjoyment of their flooring choice is his top priority.

   

Shannon Doumert, Design Consultant

Shannon joined Primera Carpet One with a background in customer service and a passion for designing with color. She has been married to a floor mechanic for over 35 years, so when it came time to choose a second career, she naturally leaned toward a career where she already had attained much of the knowledge and lingo. She truly wants to help her clients not only choose the proper floor that meets their needs, but patiently takes into consideration the style design each specific client desires. She really invests the time it takes to understand her clients so that they can have the happily ever after with the floor they love. Shannon goes the extra mile by attending large flooring expositions and conferences to better her knowledge and understanding of the flooring industry, so you can feel comfortable knowing you are working with an individual who really knows what they are talking about. She is all about trust and communication, so you can count on her to thoroughly answer your questions as well as being presented with all of the best options available.

   

Ruth Draeger, Commercial Account Executive

Ruth returned back to carpet one after a 9 year jaunt in the behavioral health field. Ruth has been in the flooring industry for 21 years prior. She provided technical information and specifications for the school districts, architects and developers in all flooring venues. She then helped the company she worked for in California to develop a hard surface program and a fabrication shop for granite along with the estimating and design. She later moved back to Prescott in 2001 working in the flooring industry as an estimator and running installation crews. Ruth worked for carpet one back in 2005 as an estimator, she joined our team again late in 2017 as our commercial account executive.